At dk99, the privacy and security of your personal data is a responsibility we take seriously. This Privacy Policy explains what personal information dk99 collects from Pakistani players and other users of the platform, how that information is used, how it is protected, with whom it may be shared, and what rights you hold over your own data. Please read this document carefully. By registering an account or continuing to use the dk99 platform, you acknowledge that you have read and understood this Privacy Policy.
The following cards summarise the core principles governing how dk99 handles your personal data. These principles do not replace the full policy text below — please read all sections carefully.
dk99 collects only the personal data that is strictly necessary for account management, payment processing, KYC compliance, and the delivery of gaming services. We do not collect data that serves no legitimate operational purpose. Your information is not sold to third-party marketers.
All data transmitted between your device and dk99's servers is encrypted using 256-bit SSL/TLS protocols. Personal and financial information is stored in encrypted form on secured infrastructure with restricted access controls and regular security audits.
As a dk99 user, you hold specific rights over your personal data — including the right to access, correct, export, and request deletion of your information. These rights are set out in full in Section 9 of this Privacy Policy and can be exercised by contacting dk99 support.
Every category of personal data that dk99 processes is handled on a recognised legal basis — contractual necessity, legal obligation, legitimate interest, or your explicit consent where required. dk99 does not process your data for purposes incompatible with the reason it was originally collected.
Personal data is retained only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as required by applicable legal and regulatory obligations. Upon expiry of the applicable retention period, data is securely deleted or anonymised.
dk99 shares personal data with third parties only where necessary for service delivery — such as payment processors, KYC verification providers, and licensed game suppliers. All third-party data processors are contractually bound to maintain the same data protection standards as dk99.
dk99 recognises the following data subject rights for all registered players. To exercise any right, contact dk99 support with a written request and your account details for identity verification.
Request a copy of all personal data dk99 holds about you. We will respond within 30 days of a verified request.
Request correction of any inaccurate or incomplete personal data held in your dk99 account profile.
Request deletion of your personal data where it is no longer required, subject to our regulatory retention obligations.
Receive a structured, machine-readable export of your personal data that you provided to dk99.
Object to the processing of your data for marketing purposes or any processing based on legitimate interests at dk99.
Request that dk99 restricts processing of your data in specific circumstances, such as during a dispute about accuracy.
Withdraw your consent to marketing communications or any consent-based processing at any time via account settings.
Lodge a complaint with the relevant supervisory authority if you believe dk99 has processed your data in violation of applicable law.
1.1 The data controller responsible for your personal information is dk99, operating the online gaming platform accessible at dk99.vu and all associated sub-domains and services ("the Platform," "dk99").
1.2 dk99 operates under an internationally recognised gaming licence and is committed to maintaining data protection standards consistent with accepted international best practice.
1.3 For all data protection enquiries, correction requests, deletion requests, or privacy-related complaints, you may contact dk99 at the address set out in Section 16 of this Privacy Policy.
dk99 collects the following categories of personal data from registered users and visitors to the platform:
dk99 collects personal data through the following means:
dk99 uses the personal data it collects for the following purposes:
| Purpose | Data Used |
|---|---|
| Account creation & management | Registration data, identity data, contact details |
| Age & identity verification (KYC) | KYC documents, date of birth, payment method data |
| Processing deposits & withdrawals | Financial data, payment method references, transaction history |
| Delivering gaming services | Account data, gaming activity, session data |
| Fraud prevention & platform security | IP address, device data, login history, transaction patterns |
| Regulatory & legal compliance | Identity data, KYC documents, transaction records |
| Responsible gaming monitoring | Gaming activity data, deposit history, behavioural patterns |
| Customer support | Account data, communications history, transaction data |
| Marketing communications (where consented) | Contact details, promotional preferences, gaming history |
| Platform improvement & analytics | Anonymised or aggregated usage data, session data |
dk99 processes personal data under one or more of the following legal bases:
dk99 may share your personal data with the following categories of recipients:
7.1 dk99 uses cookies and similar tracking technologies on its platform to provide core functionality, maintain login sessions, prevent fraud, analyse platform usage, and deliver relevant content.
7.2 The following categories of cookies are used by dk99:
7.3 You may manage your cookie preferences through your browser settings. Disabling strictly necessary cookies may impair your ability to access certain platform features, including the dk99 Login system.
8.1 All data transmitted between your device and dk99 servers is encrypted using 256-bit SSL/TLS protocols. This applies to the dk99 Login page, all payment pages, and all other authenticated platform areas.
8.2 Account passwords are stored using irreversible cryptographic hashing algorithms. dk99 staff cannot retrieve your password — only reset it via the verified mobile number associated with your account.
8.3 Access to personal data within dk99's internal systems is restricted on a strict need-to-know basis. Staff with access to personal data are bound by confidentiality obligations and receive regular data protection training.
8.4 dk99 conducts periodic security assessments and penetration testing of its platform infrastructure. Payment card and wallet data is handled in accordance with applicable payment security standards.
8.5 In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, dk99 will notify affected players without undue delay in accordance with applicable notification obligations.
9.1 dk99 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or for as long as required by applicable legal, regulatory, and licence obligations.
9.2 The following indicative retention periods apply:
9.3 Upon expiry of the applicable retention period, personal data is securely and permanently deleted or irreversibly anonymised so that it can no longer be associated with any individual.
10.1 To exercise any of the data rights described in this Privacy Policy — including access, rectification, erasure, portability, restriction, or objection — please submit a written request to dk99 support including your account username and sufficient information to verify your identity.
10.2 dk99 will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days. Where a request is complex or voluminous, this period may be extended by a further 60 days with notification to you.
10.3 There is no charge for exercising your data rights in most circumstances. Where a request is manifestly unfounded or excessive — particularly if repetitive — dk99 reserves the right to charge a reasonable administrative fee or refuse to act on the request, with written explanation.
10.4 Please note that certain data rights may be limited where processing is required for legal compliance purposes (such as AML record-keeping) or where erasure would conflict with ongoing regulatory obligations.
11.1 If dk99 becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted without delay and the associated account will be permanently closed.
11.2 Parents or guardians who believe a minor has created an account on the dk99 platform are encouraged to contact dk99 support immediately with details so that prompt action can be taken.
11.3 Users who provide false date of birth information during registration to circumvent the 21+ requirement are in breach of the dk99 Terms and Conditions and any data collected in relation to such accounts may be processed for fraud investigation and regulatory reporting purposes.
12.1 dk99 operates as an international online gaming platform. In some cases, personal data may be transferred to and processed in countries outside Pakistan — for example, where game suppliers or KYC verification partners are based in other jurisdictions.
12.2 Where personal data is transferred internationally, dk99 ensures that appropriate safeguards are in place to protect your data, including contractual data processing agreements with the recipient organisations that impose data protection obligations equivalent to those applied by dk99.
12.3 By registering an account and using the dk99 platform, you acknowledge and consent to the transfer of your personal data to third-party processors in other jurisdictions where necessary for the provision of the gaming services you have requested.
13.1 With your consent, dk99 may send you marketing communications regarding new games, promotions, bonus offers, PSL betting events, and other dk99 news via SMS to your registered Pakistani mobile number or email where provided.
13.2 You may opt out of marketing communications at any time by updating your communication preferences in your account settings or by notifying dk99 support in writing. Opting out of marketing communications will not affect the delivery of transactional communications such as deposit confirmations, withdrawal notifications, and KYC requests.
13.3 dk99 does not share your contact details with third-party marketers for the purpose of sending you marketing communications on their behalf.
14.1 As part of its responsible gaming obligations, dk99 monitors player activity data — including deposit frequency, gaming session durations, loss patterns, and changes in betting behaviour — to identify players who may be experiencing gambling-related difficulties.
14.2 Where such patterns are identified, dk99 may contact the player with responsible gaming information, temporarily apply protective account restrictions, or refer the player to available support resources. This processing is carried out on the basis of dk99's legitimate interest in player welfare and its gaming licence obligations.
14.3 Responsible gaming restrictions applied to your account — such as deposit limits or self-exclusion — are recorded in your account data and may be retained for a period following account closure to prevent re-registration in violation of a self-exclusion commitment.
For full details of available responsible gaming tools, please visit the Responsible Gaming page.
15.1 dk99 reserves the right to update this Privacy Policy at any time. Material changes to the way in which dk99 processes your personal data will be communicated to registered players via a notice on the platform and, where appropriate, directly via your registered contact details, no less than 14 days before the change takes effect.
15.2 The current version of this Privacy Policy, with its effective date, is always available at dk99.vu/privacy-policy. Continued use of the dk99 platform following the effective date of any revision constitutes your acceptance of the updated Privacy Policy.
15.3 We encourage you to review this Privacy Policy periodically to remain informed about how dk99 protects and manages your personal information.
For any privacy-related enquiries, data subject requests, or concerns about how dk99 handles your personal data, please contact the dk99 Data Protection team as follows:
Please include your account username and sufficient identifying information in your request to allow dk99 to verify your identity before processing any data access, correction, or deletion request. This verification step is necessary to protect your data from being disclosed to or altered by unauthorised parties.
For questions about our Terms of Service, please refer to the Terms & Conditions page. For information about our responsible gaming practices, please visit our Responsible Gaming page.
Your data is protected. Your privacy is respected. Your gaming is safe. Join Pakistani players at dk99 — 21+ only.
21+ only. By registering, you confirm you have read and accepted this Privacy Policy and our Terms & Conditions.